Internet Protocol Transit
Internet and Content Delivery
Internet & Content Delivery
We have direct routes to a mix of global Tier-1 providers, to major international Content Providers, to large Peering Points to on-net African Content Delivery Network nodes, as well as African networks, ensures traffic is routed optimally, and latency is kept to a minimum to provide an unparalleled experience.
We bring content on screens over a high performing network with full redundancy.
Our IP transit is built upon an International Internet Backbone, Border Gateway Protocol (BGP) Services, Key Access Point Port Availability and IPv6/ IPv4 dual-stacking all underpinned by adaptability to a wide range of connection speeds that are crucial to infrastructure elements, and robust redundancy. Supported with rapid turnaround and scalability to grow with your business with a simple and flexible billing/pricing proposition.
We support you to extend your coverage through a single high quality network, with short hops between routes to reach the desired end user.
...just one hop to connecting millions of smiles
Redundancy and Automated Failover
Internet Protocol Transit
Real-time monitoring & Reporting (Q1)
Online ordering / bandwidth on demand (Q1)
Real-time monitoring & Reporting (Q1)
Additional value proposition of our IP Transit
Comprehensive Customer Support
We provide 24/7 networking monitoring and customer support, and a selfcare tool/portal for our customers to monitor their account/traffic performance.
DDoS Included Protection
We provide added security services which include add-on security functionalities as DDOS protection for volumetric as well as application attacks, also black holding and trusted network functionalities
Private Redundant DNS Servers
Protected against DNS (Domain Name System) attacks, and integrated DoS security systems. 100% reliable and 100% uptime. Super fast DNS caching.
Service Level Commitment Definitions
Availability - is a measurement of the percentage of total time that the service is operational when measured over a 30 day period. Excluding planned maintenance window.
Latency - also known as Frame Delay, is defined as the maximum delay measured for a portion of successfully delivered service frames over a time interval between Zoodlabs origination and destination POPs
Packet Loss - also known as Frame Loss, is the difference between the number of service frames transmitted at the ingress UNI and the total number of service frames received at the egress UNI.
World Class Service Level Commitment and Guarantee
Our IP transit delivering through multi routing trunks all to tier 1 data centers and content providers give us the capacity to support your network with a full-service redundancy.
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Service Recovery Definitions
Mean Time to Restore is the average time required to restore service to an operational condition. The Mean Time to Restore objective is four (6) hours for electronic equipment failure or six (8) hours for facilities failure from the time a trouble ticket is opened with the ETS.
Mean Time to Respond is the average time required for our Network Operations Centre to begin troubleshooting a reported fault. The Mean Time to Respond objective is fifteen (15) minutes upon receipt of a fault notice cation or from the time a trouble ticket is opened with the ETS.
15 mins
6 hours
World Class Service Level Commitment and Guarantee
Monthly Credit Note Option - The Customer shall be entitled to a credit note equivalent of the calculated service outage and the value of the credit note will be deducted from the invoice in the next billing circle.
Quarterly Credit Note Option - The service credit is calculated on a Monthly basis and is accrued for a full quarter, the total accrued service for each quarter is deducted from the first monthly invoice of the following quarter or the last monthly invoice in case the contract is expiring and will not be renewed.
In the event of a routine maintenance on the network, clients shall be given at least 7 (seven) working days’ notice of intention to do so and any such planned outage shall be from the hours of 00.00 am to 6:00 hours (local time) any Calendar days of the week as may deem fit/depending on the criticality.
This is excluding emergency maintenance work.
Service Commitment Guarantee
Service Commitment and Guarantee
Fast and Dedicated
+1 Service Experience
Solutions that Scale
Open Access Subsea & Terrestrial Network Infrastructure.
Behind millions of smiles providing reliable wholesale Open Access Network Infrastructure and connectivity solutions.
Our future-focused approach is to foster the transformation of rudimentary community services to smart delivery experience.
Create an enabling environment to continuously improve the way of life and accelerate businesses to align with the 4th Industrial Revolution and beyond.
Flexible Solutions
Secured Connectivity
